Refund Policy

1. Overview

This Refund Policy explains how WebhookBase handles subscription cancellations, refund requests, billing errors, and payment disputes. It forms part of our Terms of Service.

Stripe is our payment processor. Refunds, when approved, are returned to the original payment method through Stripe.

2. Cancellations

You may cancel a paid subscription through the available billing portal or support channel. Unless stated otherwise at checkout, cancellation stops future renewal and paid access continues until the end of the current billing period.

Canceling a subscription does not automatically create a refund for the current billing period.

3. Monthly Subscriptions

Monthly subscription fees are generally non-refundable except where required by law, where there is a duplicate charge or billing error, or where we approve a refund at our discretion.

4. Annual Subscriptions

Annual subscription refunds may be considered when requested within fourteen (14) days of the initial annual purchase or renewal, provided the account has not used the Service in a way that indicates substantial consumption of paid features.

After that period, annual subscription fees are generally non-refundable except where required by law, where there is a duplicate charge or billing error, or where we approve a refund at our discretion.

5. Extra Seats and Add-ons

Extra seats and subscription add-ons follow the same refund approach as the subscription they are attached to. If you remove or cancel an add-on, access to that add-on may continue until the end of the current billing period unless Stripe or the billing portal states otherwise.

6. Billing Errors

If you believe you were charged incorrectly, charged twice, or charged after cancellation, contact us with the account email, workspace name, invoice or payment date, and a short description of the issue.

Confirmed billing errors or duplicate charges will be refunded or corrected where appropriate.

7. Abuse, Misuse, and Terms Violations

We may decline refunds where an account has violated our Terms of Service, Acceptable Use Policy, payment rules, abuse controls, or security requirements.

8. How to Request a Refund

To request a refund, contact [email protected] with your account email, workspace name, invoice or payment date, and the reason for the request.

We review refund requests case by case. Approved refunds are processed through Stripe and may take several business days to appear on the original payment method, depending on the card issuer or bank.

9. Contact

For questions about this Refund Policy, contact [email protected].